Real Humans. Real Help.
Not a Chatbot Maze.
When tax season gets intense, you need answers now — not a ticket number and a 48-hour wait. Our team of certified tax pros and platform specialists is standing by.
Pick Your Channel. Get Help Fast.
Call Us Direct
Mon–Fri 7am–9pm · Sat 9am–6pm · Sun 10am–4pm EST
Call NowEmergency hotline 24/7 during Jan 15–Apr 18
Live Chat
Average response time. Real humans, not bots.
Start ChatAvailable 24/7 during tax season
Email Support
Detailed questions? We respond within 4 hours.
Send EmailComprehensive responses, not canned replies
Support That Actually Understands Tax.
Our support team includes EAs, CPAs, and platform engineers — not offshore script-readers.
50+ Specialists
Certified tax pros & engineers on every shift
< 4hr Email SLA
Most tickets resolved same-day, not same-week
Screen Share
We'll hop on Zoom and fix it with you — live
98% Satisfaction
Rated by real users after every interaction
Self-Serve Resources — When You Just Want to Figure It Out
Knowledge Base
- Getting Started — full onboarding in under 30 min
- Video walkthroughs for every feature
- Best practices from top-performing practices
- Tax law updates & compliance checklists
Community & Training
- Peer community of 15,000+ tax professionals
- Monthly live Q&A with platform experts
- Success stories & case studies library
- Feature request voting — we build what you need
Still Have Questions? We're Right Here.
Whether you're mid-season and panicking or just curious about the platform — we've got you.